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Active Incident
Zenya (iProva) SaaS - Partial service disruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Zenya (iProva) SaaS

Locations

Default ring, Slow ring, Default ring (Azure), Slow ring (Azure)


May 12, 2021 12:30 CEST
[Identified] We have found a cause for the failed search attempts for clients on the Azure Slow Ring. We are deploying a fix for this right now. Soon, it should be possible to search from the portal page for tenants on the slow ring. There is another issue when trying to search again from the search page. We are investigating the cause for this and will deploy a fix for this as soon as possible. As a workaround you can perform all search requests from the portal.

May 12, 2021 13:30 CEST
[Identified] Users on the Azure Slow Ring should be able to search and find content when searching from the portal page. We are investigating the issue a search request does not yield results when trying to perform new search requests from the search page. As soon as we found a solution we will prepare to deploy a hotfix for this issue.

Zenya (iProva) SaaS




Partial Service Disruption

Zenya (iProva) Cloud Services




Operational

Zenya (iProva) Mobile Apps




Operational

iQualify




Operational

Infoland communication channels




Operational

Scheduled Maintenance

Microsoft updates - Monthly maintenancePlanned maintenance

Schedule

May 19, 2021 19:00 - 22:00 CEST

Components

Zenya (iProva) SaaS, Zenya (iProva) Cloud Services, iQualify

Locations

Default ring, Slow ring, Documents webshare, External question lists, External forms, Documents (HTML) editor, iQualify frontend (iQualify.nl), iQualify management (iQualify.nl/Admin), Documents (Office Online) integration, User Provisioning (SCIM), User Provisioning (Azure AD), iQualify Training, Interactive documents, Keyword extraction, iQualify learnmaterial (frontend learnmaterial), Secure exam environment, License overview

Description

This is the monthly scheduled maintenance window for Microsoft updates. During this period of 3 hours, there can be periods of degraded performance. Impact: - iProva SaaS: degraded performance - iQualify SaaS: degraded performance - iProva Cloud Services: degraded performance
iQualify - Update 5.6.5Planned maintenance

Schedule

May 20, 2021 20:00 - 21:00 CEST

Components

iQualify

Locations

iQualify frontend (iQualify.nl), iQualify management (iQualify.nl/Admin), iQualify Training, iQualify learnmaterial (frontend learnmaterial), Secure exam environment

Description

Update 5.6.5 contains bugfixes for more information check update.infoland.nl. This is a scheduled maintenance. During this period, iQualify may be unavailable for a short period of time. Always check status.infoland.nl for the current status.