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Active Incident
Zenya SaaS - Partial service disruptionOperational

Incident Status

Operational

Components

Zenya (iProva) SaaS, Zenya (iProva) Cloud Services

Locations

Default ring, Slow ring, Default ring (Azure), Slow ring (Azure), Documents (Office Online) integration


June 15, 2021 11:33 CEST
[Investigating] Currently there is a partial service disruption on Zenya SaaS regarding viewing Office documents directly in the browser using the Office Online viewer of Microsoft. We are investigating the issue. A workaround is to temporarily disable the Office Online viewer via the system settings, which will show the documents as PDF in the browser

June 15, 2021 12:25 CEST
[Investigating] We are still investigating the issue.

June 15, 2021 17:08 CEST
[Monitoring] This seems to be caused by an issue at Microsoft regarding the Office Online viewer. We are consulting them about this issue. As a workaround we disabled the Office Online viewer for all SaaS tenants. Office documents are now shown as PDF in the browser. When Microsoft has solved the issue we will enable the Office Online viewer again for the SaaS tenants that had previously enabled it.

June 16, 2021 14:40 CEST
[Monitoring] There is an issue between the Microsoft Office Online environment and the Zenya environments. We are still investigating the cause with Microsoft.

Zenya (iProva) SaaS




Operational

Zenya (iProva) Cloud Services




Operational

Zenya (iProva) Mobile Apps




Operational

iQualify




Operational

Infoland communication channels




Operational

Scheduled Maintenance

iQualify - Infrastructural testPlanned maintenance

Schedule

June 20, 2021 17:00 - 18:00 CEST

Components

iQualify

Locations

iQualify frontend (iQualify.nl), iQualify management (iQualify.nl/Admin), iQualify Training, iQualify learnmaterial (frontend learnmaterial), Secure exam environment

Description

This is a scheduled infrastructural test. During this period, iQualify might show reduced performance for a short period of time. Always check status.infoland.nl for the current status.
Deployment of Zenya 6.0.2 Update 1 on Zenya SaaS Default ringPlanned maintenance

Schedule

June 22, 2021 20:00 - 23:00 CEST

Components

Zenya (iProva) SaaS

Locations

Default ring, Default ring (Azure)

Description

This is the scheduled maintenance window for Zenya SaaS, which include the deployment of the Zenya 6.0.2 Update 1 on the SaaS Default ring. Details will be published on update.infoland.nl when they are available. During this period of 3 hours, there can be short periods of unavailability and/or reduced performance.
iQualify - Update 5.6.6Planned maintenance

Schedule

June 22, 2021 21:15 - 22:00 CEST

Components

iQualify

Locations

iQualify frontend (iQualify.nl), iQualify management (iQualify.nl/Admin), iQualify Training, iQualify learnmaterial (frontend learnmaterial), Secure exam environment

Description

Update 5.6.6 contains bugfixes and some minor features. For more information check update.infoland.nl. This is a scheduled maintenance. During this period, iQualify may be unavailable for a short period of time. Always check status.infoland.nl for the current status.
Deployment of Zenya 6.0.2 Update 1 on Zenya SaaS Slow ring Planned maintenance

Schedule

June 24, 2021 20:00 - 23:00 CEST

Components

Zenya (iProva) SaaS

Locations

Slow ring, Slow ring (Azure)

Description

This is the scheduled maintenance window for Zenya SaaS, which include the deployment of the Zenya 6.0.2 Update 1 on the SaaS Slow ring. Details will be published on update.infoland.nl when they are available. During this period of 3 hours, there can be short periods of unavailability and/or reduced performance.